If you read this post about Comcast,
then you know I was not happy with their customer service.
Today I talked with Cathy.
She embodied a true customer service representative.
After I explained my parents' situation,
she looked at the history of their account.
It showed that every year they put their service on hold ~ snowbird status ~
when they come home to Virginia.
She then contacted another representative and explained our plight.
He agreed to call me.
(Did I mention this was Friday about 12:30 pm?)
He promptly called me back and set up an appointment
to restore service at my parents' place in Florida.
Oh, did you want to know when they will do this?
Tomorrow ~ Saturday.
Now that's what I call customer service.
For Cathy,
who works for Comcast in Ft. Myers,
and lives in Port Charlotte ~
Thank you very much.
